All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
G***t –
Incredibly fast shipping. Product looks of good quality. Can’t say it works or not as it is not the season for pests right now.
E***o –
I have not seen a bug since it’s been plugged in. I hope it will continue to work through the spring and summer
L***a –
The unit came in working condition. Small and easy to use – just plug it in and leave it. I haven’t noticed any bugs around the porch where I plugged it in.
M***U –
Not tried yet, but looks ok
Customer –
Used it in my kitchen because we were having a roach issue. Havent seen one since i plugged this one in.
L***r –
Thank you the goods received, satisfied
K***h –
I got this because we live in Florida and there are a ton of mosquitos that get into the house at night and for some reason we have a ton of fruit flies. We have had it plugged in for three days so far and I really like it. Also love how slim it is! I did not give it five stars because I am still not 100 percent positive it works perfectly. I will update as time passes!
S***v –
The parcel came pretty quickly without damage. Until I believe there are no mosquitoes, before May it is not necessary to wait.
K***k –
I still didn’t use it, but it seems very well. thank you!
H***a –
As I was leaving my apartment to go onto the patio today, a carpenter bee landed on the wooden floor just outside the door. The door was wide open, as I was bringing food outside for a bbq. I stopped and watched the bee to see if it would come in and it did not, choosing to fly in the opposite direction.
I would recommend this product.
M***s –
Did not use yet. Will provide more detailed review.
K***n –
Very compact form and esthetically pleasing shape. I was surprised at how small it is. Only 4 stars since I can’t speak to how it works for pest control, as I’ve only just plugged it in less than 2 days ago, but it’s silent and small so it’s unobtrusive.
A***p –
Based on recent reviews I have high hopes to get rid of some returning mosquitos in my house.
Scent – you cannot really smell anything.
Z***u –
looks good, easy to put up, no problems. 4 stars before testing it for some time. Thanks!
J***n –
Great value, I recommend the product. The best thing is very easy to install!
P***n –
They are very easy to use and the directions clearly tell you how to place them. I gave it 4 stars because time will tell if they do the intended job.
Y***a –
We have tried many different things to get rid of mosquitos and this has been perfect! This repels all of them so we have peace of mind not having to worry about any insect being at our house.
S***k –
Happy with the purchase, no mosquitoes anymore! Thanks to the store!
Customer –
It can repel insects or rodents instead of killing them, so it will not leave any nasty corpses for you to clean up
Y***i –
Full moon only on arrival/general post arrival (postbox in available)/effect is still use this light Nickle well
Customer –
Great product, and works for aggressive mosquitos. Thank you.
D***e –
This ultrasonic mosquito repellent is lightweight and can be carried with you wherever you go, so you don’t have to worry about being bitten by mosquitoes or other insects.
J***k –
What I love about this item is that it actually works!!! It was shipped super fast and I had no problem setting this up. It comes with charging cables so you can set them up easy.
S***e –
received ok.. not sure effective or not. will try it out.
J***d –
Without it, I got bit all the time, but it makes annoying noise when in a quiet room
A***V –
I was skeptical when I bought this, but it seems to be a good buy. The unit is relatively small and charges quite fast. It is easy to use, but wish there’s a light when it is turn on. I am one of those people who get most of the mosquito bites even when I travel in a group. I am so glad I don’t have to worry about that anymore.
C***r –
Goods arrived at OK condition. I did not try yet, but i hope that will be working, bcause mosquitos are terrible….
T***t –
all looks good, but have not tried yet
D***R –
I have only used this for a few days but I have taken the dog on several walks and have not been bitten one time. I hook to the dog leash so it sits at about my hips. Before this device, I come back from walks with 3-5 bites on me. It’s almost inevitable during the summer months in Texas. I recommend if you are using it for more than an hour, go ahead and charge it when you get home. I have not had it die on me yet. Great for the price!
S***s –
Very fast delivery! This has worked for me. I live in Texas so mosquitos are a thing 🤦♀️. I would walk my dogs and by the time I came back I would have the swelling of the mosquito bites! One every walk for sure. After purchasing this even with a no sleeve shirt I have gotten no bites!!! Going to one for each dog and replace the flea med. Still will give them heartworm because it only takes one mosquito to get heartworms and you don’t want to risk that. Fleas you can always buy shampoo and meds, but won’t risk heartworms.