All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
N***l –
Great product, very sturdy
B***d –
Makes taking food a breeze. No wrestling with just a flimsy pan. I’m in love with this!!! Easy clean up.
D***a –
Took to a cookout and it was so easy, and the lid kept my food safe.
J***r –
Love this for our camping trips. Excellent for tailgating and pit lucks. Sturdy construction, well thought out product. Must have and definitely recommend this, over the competition.
L***y –
This server is wonderful! The two in one function of the top being able to be used as a chip bowl makes it even more appealing. Great Find!
M***t –
The pan looks very sturdy and I’m very useful but I can’t open it with my arthritis hands it’s very difficult to get the foil pan out it needs to be easier to get it out
F***d –
Excellent product! Very sturdy and reusable. A great hostess gift.
H***h –
Love, love, love this product! From oven to table…Is attractive and practical. The lid doubles as a serving tray which is perfect for chips or bread etc!
T***r –
Where have you been? A great addition to my kitchen. A great product, I’ll get a lot of use out of it.
G***t –
This is really nice for carrying a dish to a church fellowship or family dinner.
C***e –
I waited to give a review until I used it a couple of times. Love it! Not only does it look pretty, it travels well and keeps my food warm. I found my Christmas gifts!!
R***l –
Phenomenal product for entertaining and easy to clean and store. Very affordable price. Highly recommended. ❤️❤️❤️
S***a –
Great product. Easy to use and makes transporting or putting leftovers away easy. With the foil pans less mess and easy cleanup.
V***a –
This is such a great product! I love that it makes my food still look pretty without the crazy mess of my normal casserole dishes. Everyone needs one of these for parties and holidays.
A***x –
Wow, I was Impressed. I really love everything about this product. The sturdiness, how the handles hold the heat and it doesn’t hurt your fingers, the coloring even down to the packaging. I highly recommend this product. I will be buying some more as gifts.
P***y –
Love this! About to buy for all my friends. Classy for taking items to events and I was able to leave my foil pan with dip behind. I loved that it was dual purpose and I could use the lid for crackers and chips with my dip. It traveled well, maintained product temperature, and was super sturdy. Well made and travels well. Definitely recommended.
N***y –
I really enjoy participating in potlucks at work and I don’t enjoy trying to figure out what I’m supposed to put the food in.. those flimsy aluminum pans bend and usually leak and if I use my nice containers and casserole dishes sometimes they go missing or get broken. This is such a cool idea! As much as I love cooking, I don’t wanna present something I’ve spent some time on in an aluminum foil pan. They say don’t judge a book by its cover, but we all do it.. this product has such a tasteful design that allows me to disguise my disposable aluminum pans. You can pop out the pan when you’re finished to leave the leftovers behind and you don’t have to fuss with any clean up. It would be a great way to give a meal. I’m gonna get so much use out of this clever idea. I can definitely see myself purchasing these as gifts for all of the PTA moms I know.