All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at firstname.lastname@example.org and include the evidence if required.
Very easy to connect all the tools to the hose. Water can be ejected to a long rang. Close and open handle works well.
I bought this to clean a very dirty deck covered with dirt, spider webs and web debris. It worked like a charm and quickly. Everything looks clean. Good value for the money.
This product might be created for car washing. But I found it is so good to clean our backyard floor, especially with the brush head. The soap bottle attached also helped! It is good enough for the price!
This is an excellent device for your garden hose. The attachments make it much easier and faster to wash your vehicles. It also can be used for washing and rinsing the house. This is a nice addition to my tool chest. Thank you.
It was easy to assemble. The soap container is small. I had to refill it twice, but I was washing a 40’ RV. I did like the flexible nozzle attachment. And it’s lightweight. It didn’t leak, but I did add thread tape to be sure.
Love it. Strong pressure. The main purpose of this washer is not for outdoor cleaning but for the pool, it really did a good job for the after season clean. With the long handle, I can use it easily to reach the bottom and side wall of the pool to clean them without brushing. The flexible extension is also a bonus for car cleaning both the top and bottom.
It works well. I love to hold it like a third arm and manipulate it about. I have to say that I was expecting it to improve my life and washing my car… but I had no idea it would improve it THAT much. Thanks for a great product. Thumbs up for the easier cleaning of my car and for the fact that it had all the attachments I could possibly need already included… Thanks
It’s not exactly high pressure (depends on one’s water pressure) but it cleans quite well – today we washed our car using this brush, in the soap cannon. The wands allow one to get up high and the bending arm easily allows for an easy reach to the top of the car – washed our car in 5 minutes without breaking a sweat. I plan on washing our RV with this gadget!! Very happy with this lovely, lightweight jet washer!
I have a power washer that I use for washing my driveway and pathways. But When I tried to use it for my sidings, I found out there were some angles and corner areas that were hard to reach. This washer wand really makes my job easier. I used the brush head to brush my sidings first, then I switched to the metal hose, in which I can bend it to different angles to reach the difficult areas. It is a nice purchase.
I was totally surprised when this pressure washer was able to remove mold and algae from 30+ year pressure treated stairs using our garden hose and detergent with no damage to the wood. I was also able to water my plants with the watering wand due to the reach of the spray. I have been unable to reach this bed with the garden hose alone. I can’t wait to try cleaning my car and wheels with this pressure washer!