All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
 How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
R***a –
Good product
C***e –
Great! Have used and washed a few times. A bit hard to dry, also keeps the washing soap smell for a awhile, so mak sure to rinse well.
J***r –
Good bags. Exactly as big as the description. Beautiful solid material. Am delighted with it. Thanks!
V***g –
The material looks tough and seals very well, I hope they last long and don’t hold smells.
C****r –
Products look really great, washed well and will use soon.
C**r –
Very good.
U***r –
Love these bags. They seal well and shipped quickly. Will be ordering more soon.
C***s –
Product as described. Shipping was fast. Thank you!!
N***n –
Product looks good, material feels nice and sturdy. I tried to fill it with water and it is 100% sealed, even when I shake it nothing comes out Surprisingly good!
C****r –
My order arrived very quickly. Use them all the time, all the sizes are great, can put them in fridge or freezer.
I***m –
I was very happy with these bags, more than I had anticipated. They were a lot cheaper than the other bags that were wider too. Super easy to open and store content. also super easy to clean. I would recommend this product to other buyers for sure.
R***a –
Everything is perfect. Fast shipping.
K***n –
Thought I ordered 4 medium got large ones. But except for the size, nice bags.
Z***K –
Perfect! Just as description and pictures.
A****e –
I like these but I don’t love them. The hand washing is a bit tedious. Plastic baggies are great because they are easy and then you toss them no fuss, this just feels less convenient. These have held up now for 6 months. I have no real complaint, guess I just don’t like reusable plastic bags.
N***n –
everything came in, some bags were great, one had a very weak lock, but overall it’s okay – I just won’t put anything leaky in that one.
L***s –
good material as far as I can see. fast delivery
U***r –
Very satisfied. My order came in 2 weeks versus 3. The bags are clean, and seem durable.
T***s –
This is my second order of these bags, they work really well to replace ziploc bags and they get a lot of use and are very easy to clean.
T***n –
Super fast delivered, tested with water and does not leak. Product such as description.
O***n –
Awesome
C***r –
I like the product- my only complaint is it’s not easy to open. No way my 8yo can open it for school snacks. I struggle as it is! I wish companies would make an easy-open tab or something.
R***i –
They are really sturdy and look like they will hold up well through multiple uses and washes.
P***t –
Excellent product! Really happy with the purchase! Recommend!!
I***f –
Exactly as expected! Now I always have home-made snacks with me. Wish they were bigger.
I***f –
Exactly as expected. Works just fine for packed lunch, and also reusable.
H***k –
arrived much earlier than expected. size, color as mentioned. really leak-proof
A***o –
love them. they are great!
D***s –
If you’re looking to be more sustainable and less wasteful these are a great way to go. I’ve ordered a few from other sellers and these definitely gave me far more bang for my buck. Not only is the product well made but it came with a lovely note from the company explaining their beliefs on reducing plastic waste and thanking me for my business. It was a warm feeling to buy a product from a company that has the same hopes as I do for reducing plastic waste and to get an included message thanking me for my business as well.
These also feel nicer to me than others I’ve ordered before and the sizes were perfect, I went with the biggest bundle they offered. The seal on the bags are definitely well made and I doubt and snacks will manage to escape these bags. I tested their ability to retain liquids as well while I was washing them just for the heck of it and boy howdy let me tell you what, when these things are closed, they are not playing around with keeping their contents contained.
The only issue I had, which really isn’t an issue at all was they are hard for me to open sometimes because of how good their seal is. But I have bad hands so even regular store bought bags were difficult for me sometimes. Long story short I am thoroughly satisfied with my purchase and will definitely be recommending these to some of my other eco conscious friends. 10/10 would buy again.
M***k –
We didn’t even know that silicone bags existed until we read an article about them. So we bought these based on price and variety of bag sizes. Now as far as food bags go these are expensive compared to the plastic types.
However, if you are reading this you are probably concerned about the amount of plastic already in the environment so there is a massive benefit to buying reusable bags. We did wash out our plastic bags but we were a little concerned with how much plastic was leeching into our food on successive uses. And too many times, even on new bags, we would notice a hole in a corner or leaking at the seams. Not so with these silicone bags.
They are REALLY thick! Although we have only had them for a short time they seem like they will be very durable and we’re not worried about them getting beat up in a cooler full of ice and other stuff. They have a double ziplock so they should be liquid and air tight. So far we are very pleased and we’re happy to be keeping even more plastic out of our ecosystems and food systems.
P****a –
The bags are more beautiful than the old ones I purchased before. The zipper is redesigned and is much easier to open and close. The leakproof performance is excellent as always. I use them to pack sandwiches and snacks for my kids and store producers in fridge. I also find that the snack bag size is great for storing travel items. There’re so many ways to use these bags, I’m glad that they have 12 pcs in one set.
I know that the bags are not dishwasher safe, so I just hand wash and then put it on top of a glass to dry. I try avoid storing oily liquid or food in it, that makes the cleaning much more simple.
I’m planning to buy a second set because these bags are DEFINITELY worth it.
S***h –
I have bought these before for my husband’s lunch and trust me they have been abused but they hold up wonderfully. I bought more because after a year my husband has managed to lose most of the ones we had but as far as performance they did great.
No holes, zip close works perfect still and easy to clean I love that they fit even his big sandwich slices (pepperidge farms hearty white slices) I added a picture of an average size banana again all 3 sizes for comparison.
M****a –
Would be perfect if it was heat proof.
Looks stylish. Not clunky. They do have a bit of a tint so it can be hard to distinguish between similar items from far away.
L****a –
I got a small little thank you card with my purchase so i just want to leave an honest review. i’m about to wash all of them so I did a leak test with a video and it help up!
The price of these compared to some of the other brands is amazing. they are the SAME size as the ZipLock Gallon sized brand, but these are so much better quality, they are safer for hot foods, they’re freezer and fridge safe, but most importantly they’re safer for the environment for those of use who just don’t want to give up out bags. the seal is so strong! I’m about to purchase the small ones now ! I’m so happy i found you guys !
M***d –
WoW bravo store! I recommend 200% product arrived in 10 days!!!!!! Miracle! I did the test with water on the three I bought and none leaks! I love them! I wish they were bigger but it’s perfect too! I will buy again for sure!
A***i –
I am incredibly happy with the product. A slight smell, maybe of vinegar? But I’m sure after washing it will be gone. They are a good size, I can’t wait to use them!