All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
 How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
A***n –
Pretty handy 360 holder, it follows you when you move around, nice for unboxing videos or tutorials. Feels a bit plasticky but apart of that is actually pretty solid, holds my iPhone pro max and also android phone without any issues. overall pretty satisfied!
N****y –
Nice product for the price. The motor is a little loud when turning you can hear it while recording. Great for group photos and videos of outdoors.
K***n –
Received in a well-protected packaging to receive the item without any blow. Ideal because I want it for a gift and the box has arrived in perfect condition.
D***d –
That can be cosidered a really inexpensive in comparison to other offers. Thanks to the seller!
V***a –
as seen from reviews on , it is a truly great item. can’t wait to get it delivered and see myself 🙂
S***n –
It works well. I wish you auto follower was better but it a good buy. Yes, I would buy it again.
L***a –
Fast delivery, everything that matches the description, works perfectly, took himself for direct transmissions and very satisfied! I do not regret a penny, I recommend the store! Thanks!
R***t –
I decided to compare with similar offers and soon found out it’s the best possible alternative
O***a –
Reasonably priced like this are quite rare to find. I appreciate the store hard work and effort
A***a –
So surprise, the first magical selfie stick I have ever seen. It is a very good 360° Object Tracking Holder, released my hands.Good in face tracking, simple operation, only need to download APP and then connection by bluetooth.
J***y –
Using this phone mount can make online teaching easier, and you needn’t to worry about getting out of the camera’s field of vision to debug the tripod again and again.
J****k –
Good stuf but you have to use special app with it, and face recognition follows you so slow so u have you use very slow otherwise it loses your face and stop.
M***y –
Have used once and it’s really great. Heaps of variable settings. Very happy with it and look forward to using a lot more.
S***a –
By far the most flexible of all the products I’ve seen. Works as advertised, easy to program, and great time-lapse video results. No jumping or jerking noted. Very pleased.
T***s –
This is a sweet tool for time lapse panning. I also use it with my slider to make hyper lapse. Easy to set up and good battery life. What more could you ask?
S****a –
It doesn’t move very fast so it couldn’t keep up with us. The concept is great though
V***a –
I’ve really enjoyed using this. Not glitchy and very smooth. I got 8- 2 hour shots with it before replacing batteries. A couple people complained about the battery door being hard to shut. I guess I have vice gripes for hands and it hasn’t been a problem for me. I’ll do a video review in a couple weeks to show this off in action.
B***n –
It needs to improve some hardware design and software, but despite of everything, it is a great product to filmmakers with no many requirements.
R***l –
The store was very friendly and professional!! The was all exactly as described, the quality was excellent! Shipping was very fast! I highly recommend this shop, I will definitely buy again! Thank you so much!
B***n –
Awesome selfie stick! Not at all what u think of when you think of a selfie stick! More like a phone mount to take pictures and videos! It’s amazing! Rotates 360 degrees! Makes selfies sooo much easier!
A***n –
This stabilizer has many different features to choose and use! It has an option to choose a filter, which means you can take a photo or a video recording with a filter. You can also do different features like taking photo smart following or 360 view. The video shared upon purchasing this product helps a lot with how to use the functionality of this device.
T***m –
the first time need to download Apai Genie and open the Bluetooth，then wait for some seconds after mount’s light flash . I set this gadget up in less than 10 minutes. The whole operation process has no imagination difficulties.
T***r –
I was unsure if this would be okay to use while I gave a lecture to my Middle Schoolers, but it worked perfectly. Stayed focused on me as I walked around the whiteboard and went over the notes. Excellent.
B****s –
Got it working. Instructions could be clearer, perhaps a Youtube video? Only works within their app, still not a bad value.
R***t –
I love the function that it can recognize my face and take the photo/video. Once it recognize your face, it will follow you with a 360 automatic rotation, which is quite helpful if you want to record yourself. Or if you have babies, you can use this to record them life and need not rotating your camera manually. Only click on my phone to the holder, and no matter how fast my little one is running, the camera is always following
C***y –
I set this gadget up in less than 5 minutes. I was afraid this would be a piece of junk but it proved me wrong. Make sure you download the app called Apai Genie. Also, at first I was looking for the device on my Bluetooth and couldn’t find it but it actually connects automatically. When you record videos or take pictures through the App it automatically saves to your photos on your phone. I have the IPhone XS Max.
J****n –
Really nice phone mount. Currently running it on my desk for when I’m streaming or playing games so I can easily read my messages. Easy setup and looks great on my desk. Love it
K*****n –
This tracking device works with your cellphone (running the Apai Genie app) through Bluetooth to track faces. As long as your phone and the Apai Geni software can recognize your face, it will track you in full 360 around the camera. For my iPhone XR, this was about a 10 ft. radius. If the software loses your face, it may swivel to a neutral position away from you, so it is something to be aware of. Overall, if you have your face to the camera and move within the facial recognition distance, such as with selfies, or lectures, it will work well for you.
M***w –
This is basically a selfie stick/tripod hybrid phone mount. This device has come in very handy for taking pictures and videos both indoors and outdoors, and has easily replaceable batteries. It holds your phone and allows for steady video to be taken. The device uses object tracking to follow, ensuring uninterrupted video is taken. It’s easy to set up and works as expected.
F***e –
I am a youtuber and this is great for me when I am doing my livestream on my channel as I no longer need someone to assist me with the tripod. This was very easy to setup and get working without any training at all. It is very easy to get my iPhone SE in and out since I have the smaller phone it fits perfectly. I am impressed with the weight as it’s not that expensive and I think this is a great value and I am happy to use this on my zoom calls as well without having to move the camera for friends when I am meetings.