All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at firstname.lastname@example.org and include the evidence if required.
So far so good! Makes a difference, fragrance lasts a long time and the interment spray adjustment is a bonus….a nice puff of fresh air every few minutes!
Everything’s fine so far, but to me the scent does not stay long in the car.
This is better than I expected it to be. I had to read the instructions on this before I used it. But it works good, smells great. Love that it’s wireless.
I loved it! Since I installed it, my car smells delicious and feels fresh. Its orange scent makes spending time in my car more enjoyable! I definitely recommend it
Although this is a car freshener I have been using it to keep the area of my home where my kitty litter boxes are smelling fresh. I think I’ll use my own fragrance when this runs out.
Very easy instructions, fits very neatly out of the way. Only downfall is it should come with more of a variety of fragrances without paying more money
This is the best product ever for my car. I’ve tried plenty of other products and this one by far is the best I do not regret my purchase and I will definitely keep buying oils for my air freshener
Great product! Long battery life. Struggled at first before I realized the reservoir required more liquid scent. Ended up pouring all of the contents in the reservoir and it worked great. Very fragrant. Look forward to additional scents.
I smoke in my car. (Gross I Know). I got tired of the vent fresheners that start out overwhelmingly strong, then peter out to nothing. So I took a chance and got this. I am very satisfied! The scent is pleasant without being too strong. My car doesn’t smell like smoke. I highly recommend it!
I upgraded from my old car vent air fresheners and I am NEVER going back! This is amazing, it has a very sleek, high class look.The oils smell great and the scent lasts long but isn’t overpowering like some car fresheners. It is just enough to make my car smell nice and fresh (even on dirty days). So far I have not had to recharge it and I have been using it for about a week.