All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at firstname.lastname@example.org and include the evidence if required.
Love the sleek look of this air freshener, the smell is nice too
Nice smell, smooth and sleek design, can be attached anywhere. Love this product!
I like the design, it’s good smell but it’s not that strong
Smells great, and looks good. Not obnoxious like the other ones I’ve seen/had in the past.
Very high quality, superb product!!!! Ordered it for my car but I’ll buy more for my husband, he liked it a lot too!! Great price for such an amazing air freshener, I’m very satisfied with the purchase!!
It’s probably one of the best air fresheners I’ve tried so far, I think I’ll stick to it from now on. It’s very convenient to have in the car, can be attached to the vent, gives off a very good scent. No complaints, really.
Nice and simple… scent could be stronger though… but it does smell pretty good. Will definitely buy refills.
Loved this air freshener! The quality is just great, I like that it’s made of metal, seems very durable. It’s not too big so I can place it practically anywhere, and it has a pretty strong smell btw. I put it in the central console but the scent goes all the way to the back.
Very pleasant smell, it’s subtle but enough to freshen my car. I used it before and now ordered more to refill, don’t think I’ll ever switch to another model. I like how compact it is and that it’s not very noticeable, I don’t really like snazzy things in my car…
The last air freshener I had didn’t last for too long, and the smell wasn’t that great either. I was sceptical about buying this one at first, it just seemed too small, so I wasn’t sure how powerful it would be. But I was pleasantly surprised once I tried it out! The smell is very pleasant, minty and not too ‘loud’. It also stays for long, and it’s been a month already and it didn’t get any weaker. Very good choice!