All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at email@example.com and include the evidence if required.
This product is a very handy addition to my mobile phone and car. The magnet is definitely strong enough to hold my phone safely. The car mount portion is also sturdy and fits snugly in the car vents. Installation was a breeze. Love it.
This is a good quality product with amazing and simple design at the same time. The only thing is that the magnet didn’t hold my phone as strongly as I expected.
Very strong magnet. Basically, they give you a metal sheet that you put in your phone case that you use to magnet-stick it to this mount on your car. The metal sheet is thin and soft, so it won’t scratch your phone or add bulk. There is even adhesive if you don’t have a case. But it’s also good.
I am very happy with this product. Although it just uses the simple mechanism of magnets, it makes life so much easier for me. I do a lot of driving, up and down California, and I use my phone for a GPS and music player during these long trips. I highly recommend this. It doesn’t disappoint!. I’m very happy with it.
Love this product. It’s so simple – stays on the dash nicely. The metal plate on your phone is thin. The fact that the magnet isn’t on the phone itself I feel is better for the phone. If you have a phone cover – you don’t even have to stick it to the phone. Rather just insert it between your phone and cover. The magnet is very strong and should hold.
These magnetic mounts are the ones you want. REALLY! I had one 3 years ago and it was going strong for 2 years before it somehow came unscrewed, and I couldn’t find one piece of it. I immediately ordered another mount that looked almost identical but it did not have a strong enough magnet and my phone would fall off right when I needed it the most for directions. This is a STRONG MAGNET. MY phone has never fallen off. I’m sooo in love with it!