All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
 How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
K***n –
Perfect. Sticks down quickly, easy to get off for Adults, not so easy for toddlers. Fits nicely on the Highchair tray. Easy to wash, Ended up buying another one at my son’s house. Love the great color it comes in too!
J***a –
I really like the silicone plate. It has a compact, rectangular design which fits really well on our slightly smaller high chair. The plate also feels very heavy and durable. It also seems to have good suction, so a little one cannot move it easily. The only thing I’m not 100% happy with is the spoon that came with it. It seems smaller than I expected. But I bought this set for its good quality
H***a –
I love this plate and spoon! I have bought quite a few different suction plates before but they would not stick to our high chair tray! So, my little man would pick them up easily and throw them at the wall! Ah, the mess and the cleaning afterwards was so tiring!
A***s –
Highly recommend this product to anyone with a toddler or older infant learning to self feed. The suction power is excellent. The cleanup is easy as it is one piece.I would recommend this for a gift as well. Such a functional piece.
J***e –
So easy to use, clean, play with. We find ourselves reaching for these items constantly. My almost 1 year old loves to teeth on the spoon (it’s deep for his use but he enjoys chewing on it so much!) and the plate is the perfect size for his meals. The feel is very smooth and lightweight but with enough substance to stay put.
M***e –
I love the aesthetic look of this product. It’s high quality and a beautiful light blue color. It’s the sturdiest silicon plate set that I have for my little one. The plate is a great size allowing different appropriate portions and sections. The only downside to the plate is that it has trouble staying suctioned down, especially in the middle, and after a few tugs can be tossed easily. The spoon is a great size, has texture and design that my little one loves, but is a bit not deep enough for him to grab all the food at once. Overall I am very happy with the quality of this product and I would recommend it.
I***n –
I purchased these for my grandchildren. They are 3 and 4 yrs of age and I was tired of spills accidents, where the plates would always end up on the floor, either full of food or not. I am very impressed with these. The suction is very good. They stay put where I set them. The size is just enough for the amount they eat and they are so simple to clean.
M***n –
I love this set! The suction really works! My toddler couldn’t lift it off the table like she can with other brands. The color is beautiful! The silicone is easy to clean and I love that the plate comes with a lid. The spoon is soft and easy for my toddler to use. This is the best set we’ve purchased so far.
E***r –
I am committed to silicone for items that may encounter hot foods and this set is great in terms of size, looks, and function for my new eater. Love this for my 8 month old and see that he will grow into it. The suction works perfectly and has made mealtime so much easier. The lid for the bowl is just an extra bonus. Also appreciate the spoon that doubles as a teether during meals, and will definitely be ordering more.
S***a –
This plate has better suction than any I’ve seen or tried. The only time my 12 month old granddaughter was able to peel it off the table, when it was placed over a decorative crack. You have to press it down firmly when you put it on the table – pressing everywhere you can. It washes up easily on the top rack of a dishwasher, and it goes straight back into the cupboard without needing any extra draining.
R***d –
This is a great plate for toddlers! It sticks to the high chair or table really well; if the child bangs on the plate, there’s no worries about chipping or breakage (or noise!), and the bright color is fun for the child. It is dishwasher safe but cleans easily by hand washing if you’re in a hurry. The sections are rounded and deep enough to let toddlers scoop food as they learn to use their utensils. I’m very pleased with this plate!
T***a –
This is a great plate, spoon and lid set. Our kiddos love it. The plate actually suctions to the table or surface that we put it on. We’ve been super impressed by that! We love the fact that it’s dishwasher-safe. This means super easy cleaning. Our kids are past teething, but I could totally see how a younger child would use the spoon to feed themselves but also to teethe on. We love the lid that came with a plate. SO easy to store leftovers!! Overall, I was really impressed with this product. The color and functionality are both great. They’ve really thought about the child AND the parent when designing this product!