All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
 How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
M***y –
Wasn’t sure if I was going to like them or not. Having used them for a month or so I can say they are worth it. These things are so strong they even hold my iPad when I’m working remotely. Definitely recommend!
R***n –
The best one I have used so far. I have gone through about five different kinds of magnet vent clips and other kinds of vent clips. This is the best one so far. Very stable on bumpy roads.
F***w –
Easy to install. Easy to attach and detach. Strong magnetic hold. However, falls off my vents from time to time which is annoying
C***u –
I had the VanMass vent mounts for a bit, but they started to get brittle and broke. I’ve had these vent mounts now for about 3 months, the construction is less pieces and harder molded material. I think these will last much longer.
H***l –
This device is very easy to install! The suction on the magnet that you put on your phone is very strong and will not fall off of the device while driving. I like that it is easy to take in and off of the vent- that way I can choose quickly if I want to use it or not.
B***n –
This magnetic phone holder is great! I like that you can tighten the clip which holds on to the vent. This keeps it secure and from sliding off. The magnets are extra strong and can hold my phone through the case. I have a soft shell case but it also held with my other hard shell case.
A***n –
Nice and convenient but if you hit the phone just right it falls off but other than that it is nice. Remember, it’s just a magnet.
G***s –
I really enjoy using this phone holder over the suction to the window type. The magnet is very strong and the phone stays on the holder. You can adjust the angle. Which comes in handy, as I am very short and my spouse is tall. We will be buying another for the other car.
M***t –
I love the ease of a magnet phone holder but some are rather bulky and block too much of my air flow. This magnet is nice and streamlined, with minimal vent blockage. It’s easy to clip on and the magnet is strong enough to hold my phone securely even when off roading.
S***c –
I have a Samsung Galaxy S20+… it’s large, kinda heavy, and awkwardly long. This holder’s magnet is super strong! It even suctions when the two aren’t fully lined up. Still, it’s easy to pick up my phone too! It’s got a strong clip for your car’s air vent and stays put! I only wish the clip “lips” were a bit thinner.
D***n –
I do deliveries so I am constantly using these types of holders and this is by far the best, though the magnet I’d have to say is almost too strong! Crazy as that sounds, but I’d rather have that than it falling off my air vent all the time. It’s adjustable and you can tighten it a few different ways so it can stay put. 10/10 would recommend to anyone