All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
Z***g –
Excellent product fast shipping
L***v –
Very durable product.colorful light to change to many modes , great lighting features.
P***b –
It is really pretty, bright and I love the color changing!!! Ignore the reflection of my lamp. It is very nice. I love it!!
S***v –
Very cute balls, I love them. They made the backyard fun looking.
W***g –
I liked these so much I ordered the butterflies as well so I can have one in the front yard and one in the back. Love these so much!
E***h –
Definitely worth it for the price. It’s beautiful at night. Get one, you won’t regret it!!!
E***g –
This was a gift for my dad. He loves solar decor. These are so beautiful and bright! I want one for my home!
S***a –
I love how they change color, and they worked right out of the box! Little pricey, but they are fun to watch
M***y –
Awesome looking. Gave as a gift to sister. I want some for myself now.
H***y –
Pretty good product. Doesn’t last as long on solar power
M**y –
Super light easy to hang. Im obsessed with it. So cute. And it changjng colors. It is so beautiful at night.
T***y –
I bought this as a gift. It is really pretty and the colors are warm and happy. I did read the size but still for some reason I expected it to be larger. Its actually pretty smal.for my taste.
But again it’s very pretty and makes me smile. My friend likes it so I can quite happily reco ed this product for yourself or as a gift.
J***a –
I’ve bought 2 of these now because I loved the first one I bought and it’s doing well through the weather. It’s beautiful at night and fun to gaze at as it changes colors. Not your typical solar light, but I love it! It would be a nice gift for a friend.
K***n –
Absolutely mesmerizing!!! I can’t recommend this product enough. I hang it outside during the day to charge and bring it in at night so I can enjoy it even more. The lights easily keep going all night. They change colors in a random manner that is fascinating and very soothing to watch. Love these lights so much!
E***h –
This is so Beautiful!
If you live in a Garden unit like me note that in order for it to charge, direct sunlight needs to hit the top of the solar patch. I put mine in my car in the day so that it’s charged by night since the sunlight doesn’t hit right to charge it in-house. Outside of that, the photos don’t do it justice, the colors are so beautiful!!
M***l –
Love this crystal ball outdoor decoration, though they are not chimes. Much smaller than they appear in photos; we like the actual size better.
D***y –
I like them because they are very bright. They are not at very loud for a wind chime
L***s –
I love these. Truly. My only complaint is they MUST be in direct sunlight for most of the day to work. Unfortunately my patio is shaded most of the day so I have to take them down and move to a table to charge sufficiently – so keep this is mind!
H***a –
All I can say is Wow! These lights are so bright! I took the dog for a walk and as I came near the house, there they were glowing like the sun. I am sure the neighbors were wondering what is going on over there last night. I quickly ordered 2 more this morning. I will put these high up in our trees
S***y –
Looks just his picture charges up well during the day and has rainbow lights at night. I didn’t realize there was an on and off button so I thought it was broken at first so don’t forget there is a switch. Can’t speak to the longevity yet but highly satisfied with this purchase!
A***t –
It’s very beautiful at night and I bought two of them. However, I gave the product 4 stars because I have to change the battery every 3 to 4 days. I’ve charged it for 12 hours and the lights still dim. Other than that, it’s a beautiful product.
U***s –
This is hanging in my backyard. It is beautiful! My 6 year old enjoys the colorful balls. It does change colors. It has on/off button. it’s a bit pricey though but chose this one because of the positive reviews. I am glad i got it! so do not hesitate:)
L***p –
Worked on first day after only couple hours of charge (which was in the evening). Full sun light charge gives the best lighting display through the night.
M***a –
I love them. They are great for my new backyard.
J***y –
After 2 whole days in direct sunlight, these white globes had not changed colors! My young caretaker made sure the solar switch was on. After a few more days, the globes started glowing different colors at night, delighting the neighborhood chidren. I’m glad I didn’t return them before giving them a chance.
G***a –
Adds a cute little pop of changing colors that brightens the night.
B***d –
I love this and I will probably order another one. Has held up through wind storms. Beautiful!
D***h –
It works well and the colors are very nice.
T***r –
I like the changing colors of each of the orbs. I like that it is durable and weatherproof, though I do plan to bring it inside for the nearing Northeastern winter. It was a great value for the money. The only thing is that occasionally, it will not be as bright as it usually is. Fortunately, that does not happen often. I really do love it. I may even get another for the backyard next year!
E***y –
try not to get them entangled
M***n –
This is really beautiful. At night when it glows it adds beauty to my house. Last night a man walking with his dog complimented this. And we felt very happy. Must buy. Highly recommend this product.
B***d –
It was already glowing in the box! Can’t wait to see what it looks like after a full day of light charging. Love this!
E***n –
Love this, very pretty at night. Lights up well. Does tangle easily though if not in a sturdy place
D**k –
This product does exactly what it claims to do. Very pretty color changing lights.
M***a –
Cute solar chimes. I hang it by my window and use it as a night light. It goes on when it gets dark and stay on for about 3 hours. It is very relaxing watching it changing color when laying on bed.
D***s –
When I first took this out of the box I thought oh boy I don’t know about this but I went ahead and hung it up outside to charge. When nighttime came it started to light up and it is so neat. The colors gently change and none of them are muted they’re all really pretty colors schemes. I am so happy with it
S***h –
I like that the spheres are white and neutral in the daytime, and then come alive with mesmerizing rotating color at night. It is very soothing to sit and watch the colors shift and change and it doesn’t seem to be a certain pattern, so it’s fun to watch for a long time! I have not timed it but the color power seems to last a long time — I always fall asleep before it is done, anyway, so several hours. Recommended!
B***s –
We liked this solar power ball so much, we immediately started sending them as gifts. The colors are deep, but not too bright, and transition smoothly. They balls don’t get locked into a pattern or flash, so it is very relaxing to watch or have in the background. We have had them all summer, and they are still going strong!
A***n –
We have these hanging at our campground site. We have had two sets of people stop and ask us where they can buy them as they watched them at night with some fascination. We have had many high winds lately which have not affected these lights which are hanging on a shepherds hook. We would buy these as a gift for someone.
K***e –
I absolutely adore these little birds, sometimes i just open the front door to look at them lol
I only got these for their look and omg they make me so so happy!!! They’re absolutely mesmerizing. Amazon is at my house everyday and this is by far my favorite purchase