All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at firstname.lastname@example.org and include the evidence if required.
It’s not because the product it might be because I add too much to my machines and I get migraines
Smells good and the scent lasts long.
I love the smell of the combination of spearmint and eucalyptus!
Great product!! The spearmint smells last and last!! My new favorite essential oil
I find this to be a good quality product and the price is very good. The scent lasts a while.
I’m really smitten over this product. This is the bomb. It smells just like Spearmint should. When I smell the diffused spearmint it makes me happy and brings me a lot of joy!
The oil has a great fragrance. I use it in a diffuser.
I honestly love it! This is a great product to be taken internally as well.
Didn’t work as well as I thought it would
If you feel a cold coming on, this is the perfect essential oil — either in a diffuser or put on the bottom of your feet before bed! Love the smell. It is pricey but worth it.
There is some sort of odd fragrance. When you first smell this, it’s OK, but after it’s been warming for a while, there is an off-putting smell.
Product was as described, came quickly. I love oils for everything!
I use it for cleaning.
This is my favorite essential oil. Really works. Arrived as expected.
Sent is very strong and can smell bad if too much is used
This is an amazing essential oil, so many uses.I’m glad I finally caved and bought it, yes the hype is real and legit it’s that great & I definitely will buy again.
Will purchase again.
I love this oil. It smells great to me. It’s not as harsh and intense as peppermint.
The fragrance was not as strong as expected and the smell does not last long – even when using a diffuser.
Good! I am using this oil for headache , muscle pain or for relaxation. It smells great, it’s not too strong of a smell or overwhelming.
This oil makes me feel happy!! I love it!!! I rubber a drop on my wrists and chest.
I’ve used it for years to help with the cold and flu season. I wear a necklace that holds a disc with whatever essential oil I put on it.
My kids go to sleep to the smell of diffused oil. Great price!
The scent is very strong, so I am expecting it will not diminish quickly as some of my other oils have
Very nice scent and taste. I add one drop to a glass bottle of water. Very refreshing!
I use it often for times when I am run down or feel like I may be coming down with a cold but I also use it to give my house a good scent.
It was received in great condition. I love essential oils and look forward to using this one
I feel safer knowing this aroma formula is providing safety for my mom in the nursing home, and the staff loves the scent so they visit more with mom instead of hurrying out.
I use this Oil when it’s Flu season. It really helps, and it’s great. I highly recommend it!
The fragrance came quickly. I opened it and the fragrance was not as strong as others I have used. When used in my diffuser, it was not strong and the fragrance did not last long.
This is my all time favorite essential oil. It is my go to for any ailment. I always keep one in stock year round. I love the smell and love to diffuse it as well. Excellent products!
D***s 19 –
Great smell. A little goes a long way at filling a room with scent.
Love this, smells wonderful, very relaxing. Great product, great value.
This works great.. we love the smell. When we feel something is coming on, we put this on.
Great product. Fast shipping
Try to use this spearmint oil! I rub it on the outside of my throat and chest after my shower and it really opens me up. It’s magic!
Love the scent for my diffuser at night. It helps me breathe and helps with allergies. I also add a few drops to a water spray bottle to keep insects from coming inside the house.
Really can’t beat these oils. Quality is amazing for the price. I use a lot of oils. I make roller blends, diffuser blends, room sprays, cleaning products, bath blends and these oils have all been great!