All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at firstname.lastname@example.org and include the evidence if required.
Awesome product, great quality! Really helped us out in some situations!
High quality blade, sharp out of the box. The tools feel sturdy. The unit is compact, easy to use and store. My main knock against it is that some of the tools are a bit hard to open at least on my unit, however I feel that this might be a trade off to ensure the tools feel sturdy when in use. All and all, decent all in one tool.
Item is exactly as described. Nothing fancy but it has all the basic tools I want. I keep it in my car’s armrest.
Delivery time is good so as the product. The knife is really sharp and the tool can be folded and unfolded easily.
I bought it before my road trip with friends. And it’s a really great tool! It’s very compact, easy to take with you wherever you go. Also it’s really MULTI tool, it has so many ways to use it. I’m happy with my purchase!
I ordered these items for my daughter and son-in-law. They bought a boat and were looking for multi tools. I took out the knife and it is extremely sharp. There is a cord as part of the handle that can be tied to a belt loop to keep it from dropping with the blade out.
I can recall going on a cookout with some friends. One of our buddies said he had all the utensils we needed. He pulled a multi-purpose tool knife like this one from his pocket. We all had a good laugh but it did the job. This is a pretty neat little tool with a little bit of everything you need. There’s a knife, screwdriver, pliers, bottle opener etc. All encased in one unit.The tool feels very sturdy. Like other pocket tools the individual pieces are a bit hard to pull out. This sturdy, small multitool will come in handy for many occasions.
I’m a big fan of different outdoor activities. Hiking, camping, fishing, picnics, I love all of that. And I was looking for a multi tool that would be compact and well made. This tool is made of pretty quality stainless steel so you can be sure that it won’t break. And it seemed like a good one to carry around. So I ordered it. And I must say this multi tool is worth purchasing. Now I take it every time I’m going out for a trip. Highly recommend it!