All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at firstname.lastname@example.org and include the evidence if required.
Wonderful idea! I received it today and hooked it up. It puts my phone in the easiest place to see a map. Great price, quality seems really good. It’s a winner.
This is my second one to replace the one I forgot in a rental car. I like the ease of use, removing it when not needed and good phone grip. Highly recommended.
I needed something to hold my phone in the car when watching videos while waiting for my wife. Works just as it should and seems to be well made with quality materials. Very happy.
Great product, a little hard to hook around the steering wheel, but it holds and works great.
I use cell phone steering wheel mounts on the job 365 days of the year. I like this particular brand of mount because it lasts approximately 2 years of everyday use and takes a beat-down from a 115 degree Arizona sun.
Just got this and used today for an impromptu Zoom call from my car. The strap fits tight around the wheel, I had it all the way at the top and put the charging phone into it, which was at eye height straight on. Went an hour and was able to use the touch screen with barely any movement. This is perfect for what I needed and I’m so happy it was such a small, simple and inexpensive tool.
I refuse to glue anything to my dash, won’t use vent clips as they may damage the vents, don’t want anything on my windshield so this is exactly what I was looking for. Goes on easy and also stays put. I have a 12 pro max and it fits perfectly even with the case on it. So far so good, the springs don’t seem like they will last forever as they are a little flimsy but for the price I’ll order a few more as back ups.
I didn’t like the product cause it only expands 3inches, so my iPhone 7 Plus doesn’t work with this product, however it does fit my gps. And I had problems with the little suction cup – always found it on the floor. With this product my gps is more secure and I don’t have to worry about continuously dropping my gps. My gps now sits firmly on the steering wheel which makes more convenient and safer for me to stay safe on the road. No more looking towards the windshield – my gps is right in front of me and won’t end up on the floor! Has a real secure grip and it attaches nicely to the steering wheel without damaging the car. Soft rubber tips doesn’t damage the gps either
I’ve used it on two trips in rental cars and this device works perfectly, and feels plenty strong. I’m using it with a large phone, Oneplus 9 Pro, and it fits fine. I see no issues with construction, and given the price, it’s well worth it. Yes you do lose the viewing space to see your gauges, but I can still see the speedo on the right of my phone, and truth is, I only use it for GPS mapping, and my speed is indicated on Google maps, so it’s not an issue. The one issue I do have is if there are many close turns, then turning off the wheel makes them difficult to see, but it’s rarely a hindrance and worth the space and visibility it offers. Elastic is strong and flexible, springs are strong, I’m happy with this product.