All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at firstname.lastname@example.org and include the evidence if required.
Very pleased. Super quick shipping.
Works great for my purposes.
The quality is great. Don’t have any trouble with these earphones
I have ordered these twice.
They work. But to be honest I don’t like the shape. The sound is good though
They work fabulously, as usual.
excellent product and vastly better than similar products from other manufacturers.
Lightweight wireless headphones. Do their job and it’s seamless to connect. Only problem is they won’t stay in my ears that well (everyone’s ear is different) but I really liked this earphones
Would buy again.
Do yourself a favor and get these, you will never regret it.
Works perfectly well and also just as described. It’s new also
Perfect! Came brand new in the box, almost fully charged, everything perfect and sealed.
I go to the gym and with these they were so good my head exploded in tiny pieces
This was a gift for my son. He’s very happy with these and says the sound is really good.
You already know. It’s amazing great sound quality, battery life is insanely good.
I love these, especially when i compare them to other types of bluetooth headsets I’ve owned
When I got the headphones, I thought the headphones that on the left were broken. Fortunately, I finally found that I was deaf.
Bought for my lovely bride who sleeps with headphones on. By the morning she is all wrapped up in cords. Now she won’t strangle herself at night
I really liked these. They are small and convenient. I have never been able to wear in-ear earbuds but was hopeful these would work for me.
I got one for myself and absolutely love the convenience and quality!! Highly recommended that I ended up purchasing one for my husband’s Father’s Day gift and he loves his just the same.
This is a great product, sound quality fantastic, I especially like the control function by tapping the top of the air pods. I also like the case, you can charge that separately and then charge the air pods in the case as well.
it is not the same as the previous version. visually it looks the same but it is much faster and Siri works great if you like running and other sports activities . I would say buy this version it is more useful
Purchased for my husband for Father’s Day. He uses them daily. He owns his own business and is constantly taking calls. He has had several ear pieces and he says this is by far his favorite. Noise cancellation is top notch. He has them connected at least 10 hrs a day usually more and the battery life is excellent.
The sound quality is good for such small devices. The battery life on these are awesome. If you happen to run low, toss them in the charging case for five or ten minutes and you are good to go. I love that they charge so fast!! You can even charge one while you are wearing one if you don’t want to miss that streaming show you are watching.