All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
J***e –
Large enough for several towed and snacks. Durable material. Cute design.
H***y –
Love this bag ! So cute
T***y –
This bag is gorgeous! I want to order more in other prints. This bag would make a great gift!
E***n –
I love this bag!! So big. Nice handles.
B***y –
I bought this for my coworker and she loves it: great quality
N***y –
I love the design, sturdiness and size of this bag. It’s a really good value for your money.
B***n –
Love the pattern. It’s roomy enough. I just wished the handles were longer.
M***n –
Authentic and brand new
A***e –
Love it! Great for the beach!
F***a –
The bag was great. I absolutely love the color!!!!!
L***a –
It was just what I expected.
W***y –
I love this bag!
N***a –
Using it as my everyday tote.
J***a –
Wife is happy and carries it everyday
I***a –
I love my bag!! Great quality, well made!!
D***y –
So freaking cute & will definitely be great for beach trips!! Perfect size, too!
I***n –
I love the bag itself but the pattern is not pretty in person. The colors of the pattern are too bright
R***y –
Cute pool bag! Love it- it holds just the right amount of stuff when I go to the pool – lotion, book and towel and even my water bottle nicely.
H***h –
As it was a gift for my daughter, I had to make sure that she would like it. I was wrong, she loves it. It’s one of those items that is an instant hit when given as a gift.
T***m –
Great for carrying anything and everything you may need for the boat, beach, or pool!
M***a –
This super cute tote is beautiful. The handles are great. The design and fabric are awesome. The inside is really big and fits all my must haves. I love my new tote and can’t wait to use it for my summer camping trips. You will love it if you get one!
P***p –
I had been wanting one of these bags. It is super cute and I love how thick and strong it seems. I like using it for school to carry books and computer in, but also for the pool and beach too. I would even buy more!
O***r –
First, I love the color of my bag. Second, I thought the bag would be small, but in my opinion it isn’t small at all. I intend to use it when I go to the beach & also to put things in when I travel. The fact that the bag doesn’t tip over, is a huge plus!