All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
L***c –
Good. Everything works
M***s –
A good and convenient thing.
F***v –
The holder is good, durable
E***i –
Good stuff. The phone keeps perfectly.
Q***u –
The quality is excellent. The holder is cool.
S***t –
Quality is good. I think for a large phone will not fit, only for a small one.
G***e –
This holder is ideal for remdi Note 6 pro. I’m very satisfied.
X***o –
Product looks very delicate, doesn’t seem very safe to keep my cell phone from falling.
R***c –
Good cellphone holder. I use it with an iPhone HR which is in a TPU case and it fits just right.
H***e –
The material is very nice, and seems to be durable. And it holds my phone well. I recommend!
B***a –
I like the form it adjusts, very unusual but convenient. And it fits the air vent well, so the whole “construction” (phone + holder) seems OK.
I***x –
Unfortunately this holder doesn’t fit for Samsung Galaxy S21 ultra with it’s genuine cover. Perfectly fits for IPhone 8plus, so I like it anyway.
H***z –
The quality corresponds to the description. Fasteners are a little flimsy, but the phone keeps well. Personally, I periodically install the fasteners from the grid of the blow.
S***b –
I like this holder. I’ve been using it for a while, and everything seems to be OK. My phone doesn’t fall even if I drive fast (and stop fast), so I feel completely secure about it.
D***i –
Not the best phone holder out there but acceptable for such a price. Its body and brackets are entirely made of plastic so it is a bit flimsy and mustn’t be scrambled too much, however it is holding the phone well.
M***a –
Well I have a thin phone and at first I was surprised that it fits this holder quite well. No problems with it, even when I drive outroad. I mean, the phone shakes sometimes, but it’s easy to get used to.