All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
M***y –
Love the large handle plug tools, actually large enough for a man to get a good grip. The case holds everything right where it should be. I have already got my money’s worth in tire repairs on my tractor tires. Don’t buy those cheap throw away kits. This is a lifetime kit.
V***s –
Used it on my tire that had a screw in it. Bored the hole by twisting in the bore tool. While getting plug ready with another tool, (plug is very sticky) and with some grease it was ready to plug up the hole. Took a little force and some time with that grease helped the plug go in easier.
A***n –
This is a decent tire repair kit for the price. As long as you are not repairing tires daily this is the perfect kit for plug repairs. I live in the country and find myself repairing a tire about every three months. I leave the tire on the car/truck, jack it up with a floor jack just high enough to take the load off the tire and repair it.
N***t –
This tool looks great, feels great in your hand & I’ve been able to plug 3-4 tires already. However, the rod coming off of the handle, that holds the rope plug, bends pretty easily while trying to push the plug through the hole. It straightens out fairly easily, but it was frustrating. If better, stronger steel was used it might prevent this. Also, the 2nd tool, the hole reamer didn’t bend, but was really difficult to push through. As a matter of fact, I opted to take a drill & team the hole with a drill motor/bit rather than the kits tool. If I found I couldn’t get the plug through the hole, I would increase the drill bit size slightly.
H***t –
While it takes a lot of strength to punch through the puncture hole into the tire. It works like a champ. A big money and time saver. Some people say to drill first to open the hole, and perhaps I should have done that, but I still managed to push it through and seal the puncture. The good news is that the tool easily withstood my entire weight as I pushed it in. The sealant strip worked as advertised. No more leaks.
E***n –
I carry this in my Jeep, as I go WAY out in the backcountry and do not wish to be stranded. It stores well, and it’s much easier to plug a hole than to try and jack up a 4WD in sand, etc. to put the spare on. Sure, it takes a little muscle and grunting to go through the hole, but lifting a 35-inch Jeep tire/wheel isn’t the easiest either. It works very well on UTV/ATV tires as well. I’ve been able to bail people in those vehicles out of trouble, using this kit and my air compressor. It seems well made and has plenty of plugs.
S***s –
Good kit, worked well but there’s a couple of tips to know. I went through 5 plugs on my first flat learning this. First off, the rasp tool is not very raspy and it takes quite a big hole to get the plug in. I started with a drywall screw hole and rasped it out 5 or 6 pulls. It was too tight and the plug tore before getting in very far at all. Redid that cycle 4 more times before the hole was big enough to get the plug in without tearing. It also helped that I took a look at the slot in the insertion tool and noticed that the inner edges were fairly sharp. I rounded them off so they wouldn’t cut the plug so readily. That seemed to help also. Now we’ll see if it holds air overnight.