All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at firstname.lastname@example.org and include the evidence if required.
Excellent quality. Recommended.
Good instrument for cleaning tires. Thx
Exactly as described, strong and durable
The handle is good, from rubber, does not smell.
Well made, good solid construction, firm bristles.
Didn’t like it, too soft, couldn’t clean tires of my car
I like this brush, it made the process of washing easier
The quality is good, the bristles are very hard. Recommend!
Amazing! good brush and good handle the product looks good
The brush looks very good, although I haven’t tried it yet it looks tough.
A very good brush, the quality is normal. The handle is very good, doesn’t slip.
Made and packed very high quality. Everything corresponds to the description, I recommend to order!
Perfect for sidewalls of the tires. The handle has good grip and overall quality is good. not to use on rims, it has hard brushes.
Product looks nice, well shaped and easy to use. Brush is stiff and works fine on tyres. Only thing – rubber handle came off, but it is not a problem. Touch of glue will fix it.
I’m excited to wash my vehicle tires with this brush! Handle seems study and well made and dimensions are the exact same size as my tires, so it should would work perfectly!
A good brush, suitable not only for tires. I work in the country so my boots need some cleaning too, and this brush is good enough for this. And btw my dog likes to be scratched with it 🙂
The handle is short, but it shouldn’t be long. This brush is only for an external part of tires. The curved form of the brush is very convenient, my hand didn’t get tired at all while washing the car.
It’s a very good brush, I believe. Looks sturdy and should be able to clean everything that needs to be cleaned. I’ve tried it once, my car wasn’t really dirty, I just wanted to try the brush. So it was ok, very fast, but you should be careful – I guess if you use it on discs you can scratch them. But on tires are great, just what I needed.