All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
G***e –
Comes in handy in any room
T**a –
A bit larger would have been better
Y*****a –
Love this product, exactly what I wanted
E**n –
What a brilliant idea to put a holder on a tissue box!
L*****e –
I am pleased with the quality and usefulness of the product.
L*****e –
This is a great way for me to keep my tissue, meds, lotions, etc next to my bed.
F****h –
Was really surprised with the size of it and its beauty. Definitely a good purchase
D***a –
Easily distributes tissues and holds makeup brushes and etc on top. I really like it.
K*****n –
Absolutely love this! Holds all my makeup brushes and tissues! Looks glamorous on my vanity!
V****n –
Perfect for a coffee table, as it accommodates not only tissues but tv remote and other accessories.
Kristine –
I LOVE this!!! Heavy enough to keep the tissue box in place, small enough for my night table, just enough storage for what I need.
B****a –
Beautiful! Sturdy, rubber feet so it doesn’t move when you pull out a tissue. Fits more than I thought in the back slots. Def would buy again
A******a –
I have this near my bed. It’s great for clutter control. It not only holds the tissues, but also my chapstick, my eye drops, my phone and the remote.
B*****t –
Lovely item, I use it on my nightstand to cover the tissue box and cradle the tv remote controls. It’s sturdy and well crafted. I would recommend it.
P*****e –
I’m so glad I came across this organizer. Now my glasses, hand lotion, lip balm, and remote control for the lighting are all in one easy to find location.
J**n –
Works great. It’s nice and heavy, so when you pull out a tissue the holder stays put. The storage on the back holds way more than I’d hoped. The overall design is really pretty.
S***i –
Very elegant looking. I gave it 4 stars just because the item is rather big and I was hoping for something a bit smaller to fit nicely on my small coffee table. But I’ll make it work.
L**a –
Have been buying A TON of organizers because of boredom from being stuck inside the house and I love the idea of this one being able to hold tissues and more! Definitely a must have and is very convenient for on the bed side table
K****i –
This just arrived yesterday, but I already know it’s a successful purchase. It has 4 little silicone dots on the bottom so it won’t slide around or damage surfaces. Best features: pretty and doesn’t rise off the counter when you pull a tissue out.
R***e –
I really love the storage for this. I can finally have tissue on my bed without wasting space and having an ugly box getting tossed/crushed when I’m sick. I can set my late night medications on it as well as store remotes and other common nightstand needs in it. It’s saved my bed from random clutter and I no longer lose things.