All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
S***b –
Super soft and really helpful for my baby to learn how to crawl (well army crawl). She was having trouble getting traction on our floors, so I got these to help out. If your baby has super chunky thighs though, I would recommend something more adjustable. Our baby has chunky thighs, so they often leave rings around her legs, so she only wears them a couple of hours a day. They also tend to roll down. Overall, not bad for the price and they help her get around and not scratch up her knees.
C***a –
My little girl’s knees where getting scraped crawling so I got her these knee pads. They do protect her knees, but we’d like to buy another color
B***t –
They are amazing and everyone always asks me where to find them!
M***e –
These were a very good purchase and I love the colors that this pack comes in. They match most of her outfits seamlessly!!
S***o –
Oh my gosh! Everyone literally tells me what an awesome thing to have for my baby! My 11 month old has been using these in the spring because leggings aren’t an option anymore because of the heat and they save her knees BIG TIME!
Q***n –
I ordered these for my 18-month-old who is currently in a cast on her leg and can’t walk.
J***A –
A little lighter then expected
L***j –
This product is great for hard and slippery floors. The size is perfect and expandable which makes it comfortable for babies. Also it protect their knees.
H***b –
These knee pads are soft and have the non slip part which helps the baby keep their balance. I have washed them a bunch of times already and they haven’t lost color or quality.
V***f –
Other brand that i used, is just terrible that they slipped out or even my baby can pull them out.
B***g –
Could you make a yellow color, please
B***l –
Very well made, fit well, and looked cute. Went well with a ton of outfits!
M***h –
They were really cute & comfy but my daughter ended up taking them off and laughing then crawling away. Probably not worth it but up to you if you think these are best. I have hard wood flooring which is why i thought it would be a good idea.
J***n –
I ordered this product for my neice. As she just started walking, she gets too happy to walk. But she also gets hurted on knees if we take her outside. So I decided to purchase this item for this solution.
X***g –
No problem washing it in the washer. Everything else about it is great. Will recommend to everyone!
D***e –
Just got them a few days ago for 7 month old who just started crawling.
S***m –
Just need variety of colors.
S***k –
I used these daily on my daughter when she was crawling to avoid her knees getting bruised. They are great quality and long lasting.
B***f –
These are a must have if you have wood/tile flooring!!! My poor baby had red knees from crawling on my hard floors & these are thick and cushiony for her.
S***e –
I think these are very cute and comfy. Only thing I wish was that they came in a few size options.
P***s –
These are the cutest thing and life savers for kids knees, I have hardwood and they can be tough! Will purchase again
Z***y –
I love this idea. My granddaughter isn’t born yet, but they have wood floors, so these will protect her knees when she starts crawling.
D***s –
Good knee pads,sewn qualitatively. Threads do not stick out, elastic bands are dense but do not press. The son has not yet appreciated, just stared crawling.
F***m –
Great for preventing rug burn on babies knees or to protect when crawling on hard floors.
D***m –
Today, my sister came back with two little guys. I think that little princess is very real. Don’t let hugs like crawling around. It’s good to wear the antiskid knee pad I sent to the baby. Because the knees she climbed last time were all red.
G***k –
so cute and comfortable, protect baby knees, perfect for summer.
C***o –
Every time my baby crawled forward a couple of knotches, she would stop and whine. I figured her knees hurt, so I purchased these knee protectors
M***n –
I love these knee pads. My baby isn’t crawling yet, but has really bad eczema and these help keep the cream on her without it getting everywhere. I love the colors and they are really soft. The material is high quality. I definitely recommend these.
C***d –
Love this product! My twin babies are crawling on their knees and they needed something to protect those cute knees. Wearing pants in the hot summer is not ideal… the knee socks fit my chubby baby and thin baby too. Quality is great, the socks keep theirs shape and structure even after usage. The non- slip dots are good quality, the babies cannot remove them, even though they try hard to do so 😄.
G***r –
These are by far the best knee pads I’ve found. I have a one year old that’s very active, I have hardwoods floors and he will slip and fall with these pads I feel so much better letting him play freely. Very good quality they don’t move and they don’t pinch his chubby thighs.
Y***v –
By the time winter hits, it is almost time for our baby boy to start crawling and we live in the cold Windy City Chicago. So I think this kneepad will be amazing for helping him, not just crawling but keep him warm.The material is very soft and the design is very cute. The dots help anti slippery and I am very satisfied with this purchase.
B***k –
Oh my gosh! Everyone literally tells me what an awesome thing to have for my baby! My 11 month old has been using these in the spring because leggings aren’t an option anymore because of the heat and they save her knees BIG TIME! These were a very good purchase and I love the colors that this pack comes in. They match most of her outfits seamlessly!! They stay on her legs, but I do take them off after she is done scooting around because they leave an indentation and I just worry about cutting off her circulation while she is asleep. Other than that! They are amazing and everyone always asks me where to find them!