All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
A***s –
Very fast delivery! It works. It smells nice of ozone in the work of the ultraviolet. Recommend store and goods!
Y***o –
Great product, it works perfectly. Toothbrush Holder just as described.
G***r –
I love the fact that my toothbrush is not exposed to toilet germs. When u finish brushing just put ur brush in it and press the sanitize button. It sanitizes for 6 min. then turns off until the next time.
A****a –
Get little device works great is good knowing all the tooth brushes and clean of grems 😁
D***v –
Very cool antibacterial holder. Beautiful design! Holds everyones toothbrush and sanitizes them effortlessly. Great product to save counter space & have a clean toothbrush. Very great product!
I***n –
So far so good its a nice place to store the tooth brushes when not in use
F***f –
Everything is well packed. I was worried it would break in the delivery, but all came intact and working.
N***n –
Ive wanted one of these for awhile. Pretty simple functions. It definitely freed up some space in my medicine cabinet. Satisfied with my purchase.
V***n –
Best toothbrush sanitizer yet. Sleek, so easy to use. Just wish the charging cord was longer because my outlet is on the opposite side of the room
I***i –
This is first time I have it. Look like very good.
Before I always leave my teeth brushed on cup, and and it was dirty after few days. Now I hold my teeth brush on the wall and can kill the gem. I use for a week it looks good.
A***v –
Installation is simple. Works great! It comes with everything you need to adhere to or mount to a surface available to you. Easy to remove for recharging.
A***k –
Lamp lights feel peculiar smell for this type of lamp, so probably works 🙂
S***s –
Everything works. only has not yet figured out how to paste and how to use
C****t –
This is the best cleaner ever. I use this 2x a day every day for the past 11 days. I used a blue light that detects dirt and grime after and it came clean. This will literally save your toothbrushes and keep them healthy until time to change. Great price. Only takes a few mins and your toothbrushes are clean as a whistle
F***s –
Used it as a holder – sterilizer for some time, and just recently decided to incert a toothpaste. works great!
S***a –
The goods received, packed very well, this product must have a smooth surface to adhere to; unfortunately my bathroom has no such place except the mirror. it can also be screwed into the wall but I am not comfortable with that. I am using the product by laying if flat on the counter top. It works well, but I kinda disappointed with the mounting options.
A***n –
This is what I have been looking for, charge the battery and put it back on the wall, no cords, very convenient. My family loves it!
S***v –
Very nice toothbrush holder and Sanitation. I was told about how bad it is to have your toothbrushes out in the open in the bathroom so I decided to try this, and so far it is awesome! Very easy to use and install.
F***d –
The goods came very well packed, the ultraviolet works.
M***a –
was pleasantly surprised with the design
S***a –
nicely made and gives the bathroom a bit of futuristic look
K***a –
Very smart, my father likes it very much.
My father has always favored electronic products. This bathroom product can also put his razor, NICE.
C***r –
I love this toothbrush sterilizing kit it looks great and does the job
W***w –
I like it very much. After installing it I feel my teeth are safer 🙂
F***k –
Don’t know about sanitizing, but the brushes do seem cleaner with this holder. So guess it works.
I***a –
Gave em to our adult kids for Christmas and they love it! Easy install, works great, no mess!
S***e –
Holder arrived within 2 weeks in perfect condition. Great store. Highly recommend!
M***a –
Saves alot of counter space
Also saves alot of toothpaste. I love it
T***r –
this product is good. One day I thought it was done (broken) wasn’t sterilizing and I was bummed but my 3 yr old decided to tell me she was washing it so it probably had water in it .so couple days later I tried charging it again and it starts to work again I’m very sorry if my last review discourage buyers not to buy but the product Does work and it “broke” because of my child
M***w –
I bought this mostly for display purposes, cause toothbrush were just lying willy nilly on the bathroom vanity, so the fact that it also sanitizes is just a bonus. it has an easy install with double sided tape, though I contemplated putting it in the shower with some silicone, because we do brush our teeth in the shower sometimes as well. havent given that a shot yet, but will update if I do.
J***s –
It’s a rather simple product. It holds your toothbrush. Detects when lids closed, and you manually press the button to disinfect. Battery seems to last about 2 weeks or so. It could use a bigger battery, but for those with a close by plug, this isn’t really an issue. Only other thing that would be nice is a sensor to detect when you leave the room so that it can start disinfecting.
S***e –
Product seems to work well. I would love to test the reduction of bacterial matter from having toothbrushes exposed on bathroom counter to using the UV sterilizer, but it definitely feels fresh.
E***n –
It is a magnificent device because it helps me keep the whole family’s toothbrushes tidy and clean. It is very easy to install on the bathroom wall, it should only be plugged in to start working and disinfect and sterilize up to 4 toothbrushes at the same time using an ultraviolet light
K***a –
superrr.i love the product. the light works great. didn t put it on the wall but i will. looks like a quality Toothbrush Holder. i will put toothpaste to see witch fits…
I***a –
Super! So quickly delivered, Toothbrush Holder was packed well!!!))) Thank you so much!!!!
F***r –
This toothbrush holder is simply beautiful! Very happy with buying! We actually used screws to attach it to the wall. I really like the functionality of this UV toothbrush holder. Glad I ordered it.
K***n –
I’ve always wanted a toothbrush sanitizer but this pandemic time made me get one faster as I look for ways to make my home cleaner. This product is well made and sturdy and easy to set up and begin using out of the box. It cleans 4 Brushes at a time and automatically starts cleaning just by closing the cover after you place your toothbrush inside! I love the feeling of security that my toothbrush is clean and sanitized. Great product and strong construction.
M***w –
This was a nice upgrade to my bathroom. I love the clean look and simplicity of use. I’ve only had it installed for a few days, but I followed the manufacturers clear instructions and attached only the mount for 24 hrs before putting the machine on. It seems like it’s holding well. They send an extra adhesive strip in case, but you can always get some heavy duty 3M branded tape for extra stickiness. My only concern is that I can still see the blue light when the cover is closed. I’m afraid of uv exposure, so I just make sure everyone leaves the bathroom while it’s disinfecting.
C***a –
Easy to put up. Fits 4 tootbrushes. Small, compact, doesn’t take up much space. Wall plug in but did not come with power block, just usb cord. UV light is excellent for killing germs, mold, and bacteria. I love that it holds toothbrushes while not in use and has a cover. My kids loved watching the light and countdown as it sanitized great product!
A***a –
Thank you very much! Fully complies with the description. Came without a box, but in a powerful package. Everything works. As in reviews-after the work of the ultraviolet there is a characteristic smell. Plastic to the touch pleasant. Perfect holder for 5 brushes and pulling paste. It’s true, it’s necessary to set up the tube. Very nice looks in the bathroom. Wire with European plug-short-90 cm. I definitely recommend the store and the goods
M***m –
I really like this so far. Do I think I needed it- no. But it brings me peace of mind to know my tooth brush is clean. I does what it says it is going to do. The plug thing confuses me because it can run without being plugged In. With that said the reason for four stars is because that light for the timer is sooo bright. I like total darkness when I’m sleeping and it beams from under my closed bathroom door. Other than that it’s holding up well on the wall(I’ve had it for about a month.) will update if it falls off.