All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
J***h –
The idea is great and would be good for a smaller dog. My dog is way stronger than this toy’s suction power. It’s sturdy and he plays with it.
W***m –
My dog love this, but if I put it on the floor he can pull it right off of the floor. I recommend that if you have a big dog to put it up on something because it won’t last long on the floor. Small dogs you can put it wherever. Also if your dog is a chewer like mine watch them play with it just in case if they tear into it. And train them to not bite the suction cup.
A***a –
Bought this for my dog who loves chewing up his toys. He pretty much destroys every toy we’ve bought him within minutes of getting it. I had issues getting this to suction to our hardwood floors so I did put it on our glass door and we had some fun with it. He would play for a while, get bored, and frustrated but then would come back later for more! I worried about him pulling too hard on the glass door so we did find an area in our mudroom where it worked on the floor.
C***y –
My dog destroys and eats every toy I have gotten her. I was looking for a good toy that would withstand her destruction and I believe I have a winner it’s been easily over a week and she still can’t destroy it!!!
I have put food and snacks inside and she gets the food but still fails to destroy it!! I love the fact also that she hasn’t been able to pull it off the floor. I put a little Vaseline and it was a wrap++++ if your pet ever loses interest, change the location and the snacks and it will be like a new toy all over again. 😃
B***n –
I have a 2 yr. old Toy Poodle who chewed through the rope in about a week. I do not recommend this toy for “AGGRESSIVE” chewers! The ball is durable & the suction cup is GREAT! This just didn’t work for us.
L***y –
My dog loves this toy! I put treats inside the ball and it keeps my dog entertained through the day. There is a bell inside the ball that is THANKFULLY easily removable. The toy doesn’t squeak or make any other noises so it’s not annoying.
S***a –
Ha…just noticed my dog looks kinda like the one in the picture for the product! Anyway, she likes this toy. I did figure out that I could put it on the window, and that worked out just fine. She’s feisty and loves tug of war, so this is a toy that can take me out of the equation for a little while. THANK YOU! But it is also fun to hold on to the suction end myself and have her play with me. (I’m just glad I don’t have to do that alllll the time anymore.) She enjoys tugging at the ball, and also just messing with and hitting the ball and watching it swing. She’s so weird. But if she likes it, I love it! This dog will find a way to destroy ANYTHING, and she has not yet been able to kill this toy, so that’s a plus.
F***s –
Absolutely hilarious toy! Our 1yr old GSD/Boxer mix is obsessed with it, put it on any flat surface and he’ll try to get it off. If you have a larger breed or smart dog, keep an eye on them! They’ll figure a way to get the toy off!
Y***s –
Works great on a tile floor. My border collie enjoys trying to pull the ball but does get bored with it pretty quick.
G***s –
Bentley loves his new tug toy! It suctions well to hardwood. This keeps him busy for a long while. The rope is not elastic but still seems to be a good toy for tugging.
L***s –
my dog is picky very very picky 🤦🏼♀️. She will barely touch it when it’s suctioned… take it off and leave it laying she will play with it for hours!!!
C***s –
My dog loves it!!! My dog is a bulldog and extremely strong. When I put it in on the kitchen floor he couldn’t take it off which was great. I also put it on my window. He had a blast. For some reason it won’t give me the option to upload any pics or videos… which i had, i hoped to show everyone..
A***s –
I bought this toy for my pitbull since I’ve seen so many like it on the internet. It doesn’t really hold to the floor very well but again that could be the type of flooring I have along with my dog pulling super hard.
P***s –
Stuck it to my wood door. Really strong hold so be cautious. Took a few good tugs before my dog finally got it unstuck from the door. We tried the floor too but walls and doors work best. Worth the price.
N***d –
This product is great, my boy Moose absolutely loves it.
V***a –
Definitely READ what it can and cannot stick on first. I tried to put it on my wood floor and it would not stick good but then i read the description and put it on my door and now it works wonders! I love this toy and I really got it for self play and it’s great
V***s –
Saving in my dogs stocking for Xmas and every day I think about opening it. I know my pup will LOVE IT!
C***d –
Very good for a flat floor. Works ok on hard wood. My dog stays occupied for literally hours. We love it!
X***s –
This product has made playing with my dog so easier even though im not there playing she just starts playing by herself because she likes this toy if you want to have your dog have fun but have to do important things and cant be there i 100% recommend buying this toy
B***s –
Great idea. Dog lives it for about 3 minutes until she gets it lifted and runs off with it.
K***d –
Great for active, young dogs! It is sturdy and attractive…dogs go for it.
K***l –
Great dog toy!
O***s –
Eddie loves it
K***v –
My dog loves this toy! Just add a little water to the end so that it suctions to the floor and will keep the dog entertained for hours!
L***t –
My dog loved this, plays for a while. Worth the money 100%
a***E –
Cute toy
l***D –
Our puppy lives to destroy. This is a dog that eats the outside of our house. She eats rocks, the underbelly of chairs, wooden porches…nothing is safe. She is the godzilla of small towns made of dog toys.
We made bets on how long it would last — 15 seconds being the favorite choice.
This is her favorite toy.
k***C –
My dog LOVES this. I am astonished how strong the suction is, as well as the ball durability.
n***S –
I bought this dog suction rope toy for my dog.rubber is strong enough to last a long time without damaging it.This is a good dog chew toys for my dog.Usually, the dog chew toys don’t last long after use.But the toy is still good.
l***S –
Absolutely hilarious toy! Our 1yr old GSD/Boxer mix is obsessed with it, put it on any flat surface and he’ll try to get it off. If you have a larger breed or smart dog, keep an eye on them! They’ll figure a way to get the toy off!
H***r –
Such a fun dog toy. My dog is very very energetic and needs lots of mental stimulation. This is a great toy because I can put a treat inside and she can chew on it and play with it for awhile. It has a little bell on the inside of the ball so it makes it sound every time she touches the ball. It was pretty easy to suction it down to my tile floors. This kind of rubber toy is also great for her teeth. It seems to be made really well.
S***h –
I have a dog who is fluffy and adorable, but is also a power-chewer and needs toys that are durable and won’t get destroyed in a day! So I bought this dog toy. It definitely helps to keep my dog busy for long periods of time. Once getting the item, I followed the instructions and opened the strip gap of dispensing ball to put dog kibble or treats inside. Then I stuck the suction cup on the floor (make sure the floor is clean), and let my dog go to town. When my dog plays with it, the food comes out, which is fun and rewarding for her. I like the fact that this toy is made of high qual
T***y –
With the Pandemic chaos, I’ve been working from home exclusively and thus have a ton of Skype meetings.
So, I needed something to keep my puppy engaged. He’s a professional time and energy robber (I haven’t filed charges….YET lol). Finally, this is it!
We put it in a divided area so that when I need to focus, I can bring him in that area. So, it’s a once in a while reward. Otherwise, he’d become used to it and it wouldn’t be as appealing.
Our puppy feared the toy initially, but as we expected, he has become obsessed with trying to pull both the ball and suction cup end up.
Since he’s a MEGA CHEWER, he would have discovered a way to tear it off. So, my husband and I carried out an Executive Decision to sacrifice one tile. We epoxied the suction cup to the tile and it’s worked really well. We knew if he didn’t have it up in a day or two; it wasn’t moving! Mission accomplished.
V***a –
At first, I was a little skeptical because of the other consultations, especially since our dog likes to break all the balls she gets her hands on. That’s why I’m pleasantly surprised that the toy still holds after a week. The suction cup is very strong. She got it every now and then, but it can be quickly attached to the floor. The ball is actually a bit thin, but it holds. We didn’t put any goodies in it. I think the ball wouldn’t have lasted long with ours.