All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at firstname.lastname@example.org and include the evidence if required.
Great product. This mama lost part of the car seat buckle and this was a lifesaver.
Shipping was fast, the product was what we expected. The black strap is a little too long for an infant carrier. The buckle ends up high on my son’s stomach when the seat is fitted correctly.
We needed this ASAP since my husband has to pick up grandkids. Arrived very fast & easy to install
This car seat buckle did what I needed it to do. I lost my car seat buckle to my child’s car seat. This buckle replaced it and I am able to use the car seat without having to purchase a new one. The only thing I dislike about the buckle is it’s not that easy to secure the buckle each time. It’s like a puzzle piece that has to be just right to buckle each time. It makes it hard for anyone else to use it that hasn’t done it before.
Bought for my daughter to use on my granddaughter’s car seat. It fit and worked well or so I have been told.
I lost one of the pieces while washing my kids car seat and didn’t want to buy a whole new carseat so this was great to find and very useful 👌
I got this to replace another latch that I lost after using a car seat as a booster for a while. This works well and was easy to install but I don’t love the way the 2 sides of the buckle have to be connected before being inserted into the receiver. On my old one each half of the buckle could secure separately, not this one. As an adult it’s not a big deal but for my 3 year old he could make the other style buckle click on his own but not this kind. It works fine but if I had known I would have looked around more because he likes to feel like a big boy and do it himself.