All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
L***z –
I love it! It works great and lights my whole room up with a great piercing red Galaxy worth the money I have to buy four more for my daughters room
L***x –
I liked the patterns which displayed in the walls and ceiling. Will look nice reflecting off ornaments at Christmas.
I***x –
I didn’t expect this to work as well as it did! I’m very pleased with the output from this light. Definitely will buy again
O***s –
Throws up quite a bit of nice effects wherever it is pointed. The further away from the target the wider the spread of stars and such. Our granddaughter loved the stars on the ceiling effect. It runs quite a long time on a USB battery, so it’s extremely portable! I used it during a BBQ party and lit up our outside area. Very cool and well made.
N***q –
Pretty good buy. Christmas gift for my little and she loves the lights. Now I have a hard time put her to sleep 😂
R***t –
reliable store!!
J***r –
arrived ahead of time. Quality is excellent!
A***a –
Thanks to the store!
A***r –
I luv it!
S***a –
Great quality! Recommend to everybody…
M***a –
nice 🙂
A***a –
looks great!
K***e –
Arrived in less than 20 days and great quality!!!
D***k –
It is difficult to use
M***w –
Red light is great, blue one a not so good.
A***n –
We really had fun on first day. I use it with my two sons before sleeping in our bed room and its really fun.
R***t –
came quite fast. Love it!
A***n –
This thing is bright, looks good st night
K***y –
Thanks a lot! Arrived fast and safe! I’m suuuuper happy!
J***s –
Received in a reasonable amount of time. Glad with the purchase
R***l –
Worked well for its money. Don’t have any problems after months of using it. I think a longer cord would me more helpful but otherwise good product.
R***l –
Fun for the kids to mess around.
S***n –
super ! not that expensive but the quality really good!
L***m –
Matches the description in full. Gonna order another one soon, to keep it in the car and the second one in apartments for party mood!)
L***a –
I like this item i just wish it rotated by its self then it would be complete
R***l –
I have never been so excited in my life! As soon as I hit the power button, I broke into the biggest smile and laugh ever! I am in love, and will totally recommend to you star gazers out there! I swear I’m never leaving my room!
S***n –
not a great product but not a bad one. clumsy to use, but kind of cool. Already lost it somewhere in my car
L***a –
just perfect! I’m totally addicted to this thing. If I’m going to spend a significant amount of time in a room I’ll bring it with me. It’s great for really anything, even watching tv or enjoying a magical bath. It’s quite beautiful and relaxing.
A***a –
thank you! quality is good! I like it!
C***y –
after a long search i am sure that the best price for is offered right here. the price is fair for the quality. I really, really, really want a this projector. This is the best drunk purchase I’ve made hands down. So far, so good. Totally worth the investment if like a trippy light show for your living area.
E***n –
exceptionally great! I love these in my car at night for relaxing fun drives, or at home I use it as soothing night light.
J***r –
Bright and covers an entire ceiling in my daughters room.
L***m –
lovely! just what i’ve been looking for! Pretty good buy. Christmas gift for my little and she loves the lights. Now I have a hard time put her to sleep 😂
L***a –
will try it out today 🙂 thanks for the shipment!
K***n –
The store was very friendly and professional!! The was all exactly as described, the quality was excellent! Shipping was very fast! I highly recommend this shop, I will definitely buy again! Thank you so much!
T***s –
Perfect! I bought these for our “date night car” They do exactly as described and even like them during the day. Our night was perfect! You know what I mean
H***y –
Awesome love it and so easy to enjoy
W***m –
Fun. You can use in the house or car. Only thing is wish it could change colors.
D***d –
It’s wonderful that cheap like this is available online! Very cool light I use in my room. I haven’t used it in my car yet but I prefer room anyway. My room is on the smaller side so it fits the ceiling perfectly.
T***m –
Thank u! I was a little worried but the item is perfect! These do not belong in a car at all because they shine out and into other cars and traffic. My son used them for his room instead.
K***e –
Everything very well made and very well designed. recommend! The product exceeded my expectations. The lights are beautiful. The package comes with a purple one and a red one which can be used individually or in conjunction if you have a double USB plug adapter. You can turn the stainless steel knob on them to change the pattern/spread of the lights to you liking. Best part is that the necks hold there form in whichever position you choose to have them in. Them being USB powered gives a variety of possible places you may use them on. Fully recommend!
S***a –
As the picture. The quality is good and arrived really fast. Great work! Be sure you have enough room for this to stick out. I had it plugged into an adapter and then in the wall. Sticks or into room quite a bit. It’s tempting for grandsons to look into the laser… Very bright and not safe to do that! I had to move it out of their room. Should have read more carefully that it’s @6″ of “stick”. The little lights are very cool.
So….I got a lightbulb adapter and plugged it into a little lamp. Now it’s safe and still provides really cool lights at night. Grandsons love it.
S***a –
Holy moly!!! MAGNIFICENT!!!! quality as expected. i surely recommend. I rarely take the time to leave reviews, but I could not pass up sharing my excitement in the hopes it inspires someone else! I don’t think I have been so happy about a purchase in longer than I can recall. I LOVE ambiance. In this crazy, chaotic, increasingly violent world I find it very important to recall the beauty and wonder in the world, and, as cheezy as this may sound, this little machine reminds me of that. It makes me so happy! I got the blue/blue and I am SOOO glad I chose that instead of the green/blue. I hope this lasts a long time!!! Thank you so much for this magical machine!