All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
B***s –
This product serves its purpose more than satisfactorily. After an item is sanitized it actually smells as if it has been cleaned.
M***l –
This portable disinfectant box is the best, I can take it wherever I go and disinfect my important items such as phone, my credit cards, my glasses and keys, I can also charge my phone by putting it on top of the box, it is perfect just what I was looking for.
Z***g –
Very convenient! I put my phone in the box every time I got back home, have been using it on a daily basis.
I***m –
This was very easy to start using. I have used it for credit cards and my phone most but also put in appointment cards given to me by the doctor receptionists and what not. I didn’t think I would use the wireless charger but it is so easy I have been using it a lot. I haven’t used the oil thing because I don’t care for scents.
L***l –
Unless you’re someone with a lab there just no way of verifying a mask would be sanitized for re-use. The mask I used did not fit completely into this box, prompting the question, how does this box sanitize all surfaces of an object.
I***i –
This is an excellent mutifunction smartphone sterilizer, it with the cover and not harmful our eyes when it works, works well!!!
D***s –
Walk in door from work and put phone in. Sanitize our name badges, keys, eyeglasses, etc. Having a rapid charger on top for phones is an added bonus.
S***n –
Very high quality! Sleek design and works very good for both sanitizing and charging my phone. Im very happy!
M***a –
Seems to work fine but hard to tell if, in fact, it is actually sanitizing the phone!
D***s –
There seems to be a problem of having to just believe that the germs are gone. You see nothing when you put things in and nothing when you take things out. It is a faith situation.
G***y –
This product gives me a sense of safety, and I use it every night to disinfect my mobile phone and my watch. You can also charge your phone while you sleep
V***i –
18 minutes was a lot longer than expected, but does a good job.
A***y –
It was really easy to use. It charges my iPhone 11 but I haven’t used the essential oil part. I didn’t even know I could put oil in it while it’s sanitizing. I definitely need to try that out.
G***a –
I am more than satisfied with this product. This sanitizer is a “must-have”
L***g –
Perfect for killing those viruses you cant see. I put my phone, glasses and keys there every day.
M***s –
I wish it were a little larger. I use it for my iPhone and it’s plenty large enough for that, but I’d like to use it for other items.
D***d –
A little small for my 7plus iPhone but does credit cards glasses etc well
B***a –
Quick delivery. Needed for travel. A little taller than I thought but will fit in luggage ok.
D***s –
It’s a great product! Super useful because I can put a lot of things in the box to sterilize so now I have the cleanest electronic devices among all my family and friends, especially under this special time. Reasonable price too!
V***a –
This is a nice size unit that is portable and great to take when traveling. The unit is large enough to hold and disinfect larger cell phones. It also has an oil diffuser and a wireless charger, so you only need one plug to clean and charge your phone!
S***y –
Quick and easy way to sterilize the items that are difficult to wash.
L**a –
Works as advertised. It’s nice to be able to charge one phone while sanitizing another. I use this for keys, phone, credit cards, glasses.
M***l –
I bought this little Sanitizer box to surprise my sister and my parents, who are super germ conscious. Especially for this period. My parents like the wireless charging function.
J**i –
Got this at home to sterilize my phone, glasses, apple watch and small items. Quick and easy with just one button. I can charge up my phone at the same time. Seems great though I have no way of proving it actually cleans the germs…
M***n –
I love that there is something out there to sanitize not only cell phones but keys glasses remotes without harsh products. This machine is the perfect size to do all of this. Plus to add a scent is like icing on a cake!! This machine won’t disappoint. Definitely keep in mind to charge an iPhone that it has to be at least 8 or above but this sanitizer won’t disappoint you.
L***s –
this is a lifesaver. it’s easy to use and disinfects my phone in 30 seconds/side. really can’t beat it.
T***a –
It’s easy to use. Just plug it in, put the items you want to sanitize inside, close it, press the button and done. I’m obsessed with sanitizing my items every time I get home from somewhere. But with my phone, I know it’s not good if I use Clorox. It may damage my phone somehow (I think) but I had no choice. Now I can sanitize my phone by using this UV sanitizer. When you open the it, the UV will automatically shut down to protect you from UV light.
P***r –
This is the perfect size because my phone fits in it or I can fit both my keys and wallet. There are two settings where you can have it on for 18 or 30 minute intervals. It works great and is simple to use. It is nice to have the wireless charging feature as well on it.
S***h –
I received this very quickly it was packaged nicely and had no flaws. It’s a really good size. I have a iPhone 8 and there was plenty of room around it. I sanitized the phone cover, toothbrush, masks, my phone, and the remote control. I’ve always wanted one as several of my friends have them.
D***y –
It was delivered in less than half the time and in perfect conditions. I love the design and the size is just perfect. Fits pretty much everything that I need clean: phone，toothbrushes, make up accessories, cutlery, my stainless steel straw, my baby’s pacifiers and bottle nipples. But it’s also compact and perfect for travelling too. Now I just use the uv-pod and it’s all clean in a few minutes. Overall I’m really happy with it.
A***a –
Phones, keys, cash, coins, masks, credit cards……I have put it all in…separately of course. The light is not going to penetrate through to piled up items. I liked it so much I sent one to each of my adult children. Seems to be well made. Don’t really need any Aroma diffuser, not sure what that is all about. But they do include long skinny eyedroppers to put essential oils into it if that is your choice. All in all, very pleased.
M***n –
I think it is such an interesting product and with great concept, because of its functionality. We all heard the statistics of how nowadays our phones have more germs and are dirtier than a toilet seat because we take it everywhere but rarely clean it. That’s why I got this sanitizer, it comes with large capacity that can not only sterilize phones but also watch or daily accessories. Also with additional aromatherapy function. Very pleased with it.