All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at firstname.lastname@example.org and include the evidence if required.
I have been using this product for years. I am a Realtor and will place this in homes when stale smelling and it helps a lot. I have not used the Valley Lily yet, but though it might be a nice touch.
Purchased as a gift but have used before personally as well. Scent isn’t overpowering, its light and smells natural not like chemicals. The lily scent is very pleasant if you are looking for an odor eliminator with a little extra smell good.
The lily smells amazing. It’s really strong when it’s first opened but the smell eventually fades away. It leaves a very subtle scent behind. This product takes away all of the nasty odors. This works great for stale hallways and dog odors. This really hides the smell of urine and poop.
I have searched for many years for something to remove odor in our kitty litter box closet, but everything just temporarily masked the smell with heavy perfume. Not this! Valley Lily Gel actually removes the odor and provides a long lasting fresh scent. Finally… my entire family thank you!
Just moved into a new home and the bathroom had this musty smell I could not get rid of. As there are no windows in there, I purchased this hoping to help lessen the overwhelming nature of the bathroom smells. Within a day, it was NOTICEABLE better and now I swear it has gotten rid of the smell entirely. Would buy again.
The lily scent is VERY strong in the first 24 hours. I actually hid it in a closet under some blankets after first opening it so the intense smell wouldn’t permeate the whole upstairs. But once the intensity had died down a bit, I moved it into the main room I was hoping to treat, and it has made a huge difference! The valley lily smell is very subtle and pleasant now; it almost has a minty quality, cool in the nostrils. Overall, I’d definitely recommend– just make sure you store it away when you first open it, because it’s pretty overpowering at first.
So easy to use. Just open the jar and set out where you have an odor problem. I don’t use scented things at all I.e dish soap, hand soap, detergent so the fragrance is a little bothersome. But for the results I got, well, it’s worth it. I’m using It by my fireplace hearth. A rodent has managed to get inside the hearth, and it’s nesting grasses are making my family room smell musty. I sure don’t want to tear out the hearth, and so I’m glad I found out about this gel freshener.
My husband is amazing… but he doesn’t smell amazing all the time. Our home gym is ground zero for some of the worst smells that have ever seared my nose hairs. It was so bad, I had to move my gear into another room so I could exercise without passing out. My mom bought me one of these gel containers to try, but I was skeptical. How could it fight the raging stench? Y’all. It’s amazing. I swear, it neutralized every horrifying level of stink in that room within moments of peeling back the lid. This isn’t just an air freshener, it’s a marriage saver. I suggest you buy a pack today before I purchase every last one of them in America.