All orders are processed with within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders/packages are shipped by USPS.
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
If you haven’t received your order within six days of getting your shipping confirmation email, please contact us at support@luredecade.store with your name and order number, and we will look into it for you.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient for you.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
REFUNDS, RETURNS, AND EXCHANGES
Order cancellation
All orders can be cancelled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. That’s why we proudly offer absolute satisfaction guarantees that ensure you will receive a purchased item on time and as described.
Our primary goal is to make you happy, so everyone who shops with us receives the following guarantees:
- Refund if the item is not as described or damaged
- Refund if you do not want the product they received. You must return the item to our warehouse and the item must be unused.
Refunds are not available under the following circumstances:
- Your order did not arrive due to an incorrect address provided by you
- Your order does not arrive due to exceptional circumstances beyond our control (e.g. delayed by a natural disaster).
How do refunds, returns, and exchanges work on Lure Decade?
- In case you report a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
- If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
- Missing order: In case a package is delivered (based on tracking number update) but you claim that they did not receive the item, you must submit a claim to the shipping carrier directly. As a retailer, your orders will be deemed delivered and in satisfactory condition if you do not report the issue within the time frame.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
 How do I request a refund, return, or exchange?
Handling returns is an essential part of running a business. Lude Decade is here to help!
In the event of a refund, return, or exchange request from your customer, contact our Customer Support team via email at support@luredecade.store and include the evidence if required.
W***c –
REALLY great product for people that try not to use any chemicals/scent/fragrance since you know exactly what you are putting into it and breathing in.
T***k –
Love this diffuser. I loved it so much I bought another diffuser for a friend. It’s small so it doesn’t take up all the vent room like a popular candle and lotion store I’ve shopped at. I love the wooden design also.
A***i –
This aroma car freshener is awesome. My wife and I love it. Not only does it work awesome but it looks really good in our car. The only thing is you have to buy your own scented oils. I highly recommend this!
I***r –
I bought it to use in my car and so far it still smells nice and it’s been a couple weeks. perfect size to clip to the car vent without obstructing air flow. and the clip prongs are long enough so it actually can clip on to the vent louvres.
P***s –
The smell isn’t that strong and doesn’t last long either, but that’s just for me. Looks stylish though
N***b –
My car isn’t even that elegant, but these are pretty and earthy at the same time. They are a little smaller than I expected, but I have enjoyed them already! I use some almond oil as a carrier oil so that the essential oil scent does not dry out (I live in a very dry climate), and that has helped keep the nice aroma lasting so far!
E***a –
I have one in my car on my vent and one in my office at work. The one in the car works great, however if you have the vent blowing, it does dry the oil up fairly quickly. If you close the vent, you still get the smell and for a longer time. The one in my office is very subtle since I don’t have air blowing through it. It lasts longer than on the car vent and I still smell it as I come in the office or the door closes and moves the air around. I love them!
S***k –
Not only do I love the ability to make my own essential oil air freshener, but it could not look better! The metal pieces seem to be top quality with a magnetic clasp for ease of opening and secure closing. The plastic clip secures well to the air vent and also in our camper. The variety of colored felt pad means you can match your decor or have a surprise pop of color. The smell seems to last over a week before you have to refresh the oils. Imagine the summer will require a quicker refresh.
K***h –
I’ve had these for a month now and I do recommend them. I have a neighbor who smokes cigarettes and the smell is making its way through the vents and the walls. I had to stick these in the vents because room spray isn’t enough. Given that there is AC blowing directly into these all day, obviously the scent doesn’t last long so I have to keep putting oils on them everyday BUT if you were to use these in your car they’d be great! I think they’d be a cool stocking stuffer or a good gift for someone who just bought a new car.